QA Services
Tried and tested methods, competent people, customization options, high tech equipment and software all under one roof. We offer services that range from basic previews to full QA testing from start to finish. We offer a wide range of usability testing options, from our in-house panel of experts, outside panel of casual players, or people off the street. Compatibility testing from popular and modern to the obscure systems. Work with our professional staff to decide what’s best for your project and budget.
Usability
Usability studies are one of the most cost effective and important tools we offer. Our advanced processes allow us to save you significant costs over other usability studios. Our tests provide a detailed analysis of your products potential and ease of use. Our experienced design staff will review the results and provide feedback or suggestions on how to improve problem areas, saving you time and money. Our job is to make products fun and easier to use from interaction, intuitiveness and the products direct usability.
The MHS usability studio provides a comfortable “home like” setting for testers. Video and audio capture devices record user feedback from both the waiting area, the usability study itself, and the debriefing afterwards. We realize at times, a product is not quite ready to be shown to end users, so our friendly staff will provide as little or as much help and support for your product as directed.
Quality Assurance
MHS’s QA facility houses some of the most advance bug catching equipment in the world. (as well as some of the most archaic, see compatibility) Not only will our QA department catch the obvious bugs, we can in most cases catch the stubborn, difficult to reproduce ones. If you provide us source code, we will compile and run the games in debug or verbose release modes in order to catch the exact lines of code causing your issue. Other options include DXDiags, video captures and detailed text log output of your program in action. We will find bugs others cannot.
Compatibility
MHS has a wide range of systems for compatibility testing and is one of the few facilities that still offers Windows 98 testing. Our systems range from 500 MHZ P2 systems all the way up to the latest Quad Core Windows 7 64 Bit and Macintosh Systems. iPhone, Windows Mobile, Social Networking, Java, Flash and PHP are also supported.
Reporting
MHS will provide you with customized excel and .pdf reports ranging from simple percentile feedback to unfiltered direct responses from players. For bug reporting, internally we use FogBugz or OnlineTaskList or plug into your preferred solution.
MHS will beat most any price for domestic usability testing. MHSQA Lab has tested games for several companies, references avaliable.
We realize that user testing needs to be convenient for the play testers and therefore testing sometimes takes place late at night. MHS will go the extra mile to accommodate the game tester(s) in scheduling and ease of testing. The MHS facility has 24 video surveillance and security systems and is in a secure separate quiet building. We want our users to feel safe!
Our in house IT department will assure smooth operating equipment and process the initial install and testing of the products.
Video is captured for both usability and QA bug reporting and provided in standard compressed formats. We use digital game video capturing, facial capture and digital scene capture to provide a complete 360 reporting experience.
Play Tester Screening and profile
MHS thoroughly screens every potential play-tester for profile information, experience and a simple vision test for acuity and color blindness.
Players can sometimes be insightful but have a difficult way of describing what they see, MHS captures this chatter and can translate it into usable feedback for your development team. We will work with you to provide us specific questions that can be worked into the program.